Terms & Conditions

Terms of Use Policy

Welcome to Galaxy Gates, the comprehensive digital gateway that opens the doors to multiple worlds of services. We are committed to the highest standards of security, transparency, and legal compliance, in accordance with the regulations of the Kingdom of Saudi Arabia and global data protection standards.

Introduction

This Terms of Use Policy sets out the terms and conditions governing your use of the Galaxy Gates website and the wide range of services it provides. Please read this policy carefully before using the website. By using our website, you agree to be bound by these terms and conditions.

Acceptance of Terms

By accessing and using the Galaxy Gates website and its services, you agree to be bound unconditionally by these Terms and Conditions, as well as any additional policies published on the site. If you do not agree to any part of these terms, you must refrain from using the website or services.

Privacy and Data Protection

At Galaxy Gates, we value your privacy and handle your data with the highest level of responsibility. We collect and use your information only for legitimate purposes and protect it according to advanced technical and legal standards.

Types of Data Collected

Data you provide directly:
- Full name, email, mobile number
- Password and login credentials
- Address (for shipping and delivery purposes)
- Payment information (credit/debit cards, Mada) — processed via trusted gateways (Mada, SADAD, PayPal) and never stored on our servers
- Demographic data (gender, age, interests)
- User-generated content (images, posts, reviews, comments)
Data collected automatically:
- IP address, device type, operating system, browser
- Cookies and tracking technologies
- Usage data (pages visited, session time, clicks, browsing behavior)
- Geolocation data (approximate or precise with permission)
- Order history, favorites, shopping cart
Data from external sources:
- Social login information (Google, Apple, Citizen Account)
- Analytics and advertising data (Google Analytics, Meta, TikTok)
- AI systems data used for behavior analysis and recommendation improvements

How We Use Your Data

Delivering services and personalized user experiences
Order processing, shipping, payments, and invoicing
Enhancing website and service performance
AI-driven smart recommendations (products, services, content)
Communication (notifications, customer support, promotions)
Fraud prevention, identity verification, and security
Compliance with Saudi regulations (E-Commerce Law, PDPL, VAT requirements)
Displaying targeted advertisements (with opt-out options)

Data Sharing with Third Parties

Service providers: hosting, payment, shipping, and technical support under confidentiality agreements
Government authorities: upon request, in accordance with Saudi regulations (CITC, ZATCA)
Partners: with your consent only (e.g., booking or delivery providers)
Artificial Intelligence systems: local or international AI models (OpenAI, approved local models) for analysis, without storing sensitive personal data
Business transfers: in cases of merger, acquisition, or sale, with prior notification

We never sell your personal data.

Security and Protection

SSL/TLS encryption for all communications
Firewalls, IDS, and continuous monitoring
Restricted access to authorized staff only
Regular cybersecurity audits

Absolute security cannot be guaranteed. We recommend using strong passwords and enabling two-factor authentication (2FA).

Data Retention

Transaction records: 5 years (per ZATCA regulations)
Account data: until account deletion or termination
Tracking data: up to 12 months (can be deleted upon request)

After retention, data will be anonymized or permanently deleted.

Your Rights

Access your data
Rectify or update data
Request deletion
Restrict processing
Data portability
Object to automated processing or targeted ads

You may exercise these rights via your account settings, contact@galaxy-gates.com, or the official website form. Requests will be answered within 30 days.

Cookies Policy

Improve performance and user experience
Enable tracking, analytics, and marketing
Manageable via cookie banner or browser settings

Artificial Intelligence Use

Interactive content generation (e.g., automated replies, product descriptions)
Behavioral analysis for tailored offers
Smart customer support via chatbots

Important: sensitive data is never processed by AI. AI models are not trained on your personal data without consent. You may disable AI features via settings.

Policy Updates

We will notify you of significant changes via on-site notices, email, or SMS. Continued use of services constitutes acceptance of updates.

User Accounts

Information must be accurate and truthful
You are responsible for maintaining confidentiality
Fake or unauthorized accounts are prohibited
We may suspend or terminate violating accounts without notice

E-Commerce Compliance

Transparent pricing (including VAT)
Clear terms for purchase, shipping, and returns
Order confirmations by email or SMS
Refund policies aligned with Saudi Consumer Protection laws

Acceptable Use

No unlawful, discriminatory, or offensive content
No bots or crawlers without authorization
No hacking or server disruption
No identity theft or impersonation
No unauthorized data collection
No harmful AI-generated content

Intellectual Property

All content (designs, code, trademarks, content, logos) are property of Galaxy Gates or its licensors, protected under Saudi and international IP laws.

User-Generated Content

You retain ownership of content you upload but grant us a global, non-exclusive, sublicensable license to use it for service operations. We may remove content that:

Violates Saudi laws
Contains defamation, violence, or discrimination
Infringes third-party rights

Advertising & Paid Services

Third-party ads may appear (Google Ads, Meta)
Data may be used to personalize ads (with opt-out)
Prices may change with prior notice
Payments are final except as per refund policies

Disclaimer

Services are provided “as is” and “as available.” We do not guarantee uninterrupted or error-free operation and are not liable for indirect damages (loss of profits, data, or reputation).

Indemnification

By using the site, you agree to indemnify Galaxy Gates against claims arising from policy violations, unauthorized use, or unlawful content.

Governing Law & Dispute Resolution

This policy is governed by the laws of the Kingdom of Saudi Arabia. Disputes shall be resolved by the competent courts of Riyadh.

Severability

If any clause is deemed invalid, the remaining clauses remain in effect.

Contact Us

Technical Support: info@galaxy-gates.com
Website: https://galaxy-gates.com
Official contact forms and social media channels

Final Consent

By using Galaxy Gates, you acknowledge and consent to the Privacy Policy, the Terms of Use, and receiving commercial communications (with opt-out option).